Shipping Policy
FREE SHIPPING
Gotamochi is glad to bring our customers great products, value and service. We're happy to say that we provide free shipping + tracking from our warehouses in China, Korea and USA.
SHIPPING TO OVER 150+ COUNTRIES
Gotamochi is proud to offer international shipping services to most countries. However, there are some locations we are unable to ship to such as Africa, Algeria, Brazil, India,Indonesia, Kuwait, Morocco, Mexico, Peru, Philippines, Qatar, amd Ukraine.
CUSTOMS AND DUTIES
Gotamochi is not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
HANDLING TIME
Gotamochi.com strive to get your package delivered to our customers in the fastest, safesty and economical way as possible. We offered both FREE and PAID Shipping options, please see our Shipping Time Schedules for each service. Please allow 2-4 business days for your item to be picked, packed and sent.
STANDARD FREE SHIPPING TIME
Shipping time varies by location. Here are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States, Canada | 9-21 Business days |
| All Europe | 14-25 Business days |
| Australia, New Zealand | 14-25 Business days |
| Mexico, Middle East, South America | 19-29 Business days |
| Asia | 14-25 Business days |
| Africa | 20-40 Business days |
*Does not include Handling Time*
EXPRESS DHL/FEDEX PAID SHIPPING TIME (Available for Certain Countries)
Shipping time varies by location. Here are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States, Canada | 3-8 Business days |
| All Europe | Currently Not Available |
| Australia, New Zealand | Currently Not Available |
| Mexico, Middle East, South America | Currently Not Available |
| Asia | Currently Not Available |
| Africa | Currently Not Available |
*Does not include Handling Time*
- In the busy seasons, shipping can exceed 20 business days, such as Lunar New Year, Black Friday, Cyber Monday, Christmas, etc.
- In unforeseen circumstances, such as epidemics etc, the schedule date will be different. Please pay attention to our notification email and messages.
TRACKING INFORMATION
You will receive an email with a tracking number once your order or parcel is shipped.
Please note that you may recieve more than one tracking number if you purchase several parcels / items.
If you have any other questions about shipping, please feel free to contact us at hello@gotamochi.com
SHIPPING GUANRANTEE
Gotamochi.com is proud to say that we offer a 100% money back guarantee or reshipment for any lost packges.
Terms and Conditions of Shipping Guarantee
Your order should meet the following conditions for a shipping guarantee refund and/or replacement.
- Your shipping address is correct with no errors.
- Your prodict is eligble for replacement. Items out of stock will be refunded.